Victoria luggage storage logo

Terms & Conditions

1. Payment:

  • Payment for services must be made directly to Victoria Luggage Storage using the online service checkout or in-person (cash).

2. Content of Baggage:

  • Your baggage must not contain travel documents, liquids, jewelry, cash, or similar valuables.

3. Operating Hours:

  • Please stay updated with the shop’s opening hours as given to you after booking.
  • Return for pick-up in what is considered a reasonable time to both collect and check any baggage before the closing time of the shop.

4. Ownership and Trading:

5. Booking and Service:

  • 5.1 It is possible to book storage via the Website 24/7. Orders made outside the shop’s opening hours can only be used the following day once the shop has opened. The individual shop’s opening hours are listed on the Website.
  • 5.2 The Website will periodically close due to updates and maintenance.
  • 5.3 To reserve luggage storage, the customer must be over 18 years old and have a valid payment card.
  • 5.4 The money is deducted from the payment card immediately and luggage can be stored on the booking date.
  • 5.5 Payment information is not stored by Victoria Luggage Storage and cannot be read by Victoria Luggage Storage or the shop.
  • 5.6 Payment information used when ordering cannot be changed while the luggage is stored. If the customer wishes to change the payment details, the customer needs to use any new payment details for any future payments from the Website.
  • 5.7 The customer receives a receipt for each transaction made on our website through email.
  • 5.8 The estimated amount showed before any order is made is based on the customer’s filled-in information.

6. Types of Luggage:

  • 6.1 Victoria Luggage Storage offers storage of all standard types of luggage. The Website states if the individual shop has limits to which type of luggage the shop can store.
  • 6.2 Customers are permitted to drop off standard luggage for storage. The following types of luggage are not considered standard:
    • 6.2.1 Jewellery
    • 6.2.2 Cash
    • 6.2.3 Weapons
    • 6.2.4 Valuable documents
    • 6.2.5 Life-saving medicine
    • 6.2.6 Explosive items and substances
    • 6.2.7 Flammable fluids, etc.
    • 6.2.8 Live animals
    • 6.2.9 Perishable goods, including food, etc.
    • 6.2.10 Narcotics
    • 6.2.11 Items that are illegal to possess according to UK law.
    • 6.2.12 Fragile items that are not suitable for storage with other luggage.
    • 6.2.13 Items with significant sentimental value
    • 6.2.14 Other items similar to those in pt.
  • 6.3 Please be aware that the shop has the right to ask you to open your luggage to make sure that no forbidden belongings are stored in your luggage.
  • 6.4 All valuable items must be placed in an area in the luggage that can be locked off by the customer.
  • 6.5 Damage or loss of the items covered in pt. 6.2 or in accordance with pt. 6.3 are not covered by Victoria Luggage Storage or the shop and are therefore the customer’s own responsibility.
  • 6.6 Victoria Luggage Storage and the shop have the right to refuse storing luggage that contains items listed in point 6.2.
  • 6.7 Should Victoria Luggage Storage or the shop become aware that any luggage stored contains the items listed in pt. 6.2, depending on the nature of the item, they are entitled to destroy or remove the item, hand it over to the police or other authority, ensure suitable storage at the customer’s cost or in any other way take the necessary action for the relevant items.
  • 6.8 Actions taken following pt. 6.6 shall be without any liability to Victoria Luggage Storage or the shop and at the customer’s expense, in the event the action has led to costs for Victoria Luggage Storage or the shop.
  • 6.9 Luggage is insured and covered up to and including a maximum of £500 per bag and including the price of the bag itself.

7. Risk of Luggage:

  • 7.1 When the luggage has been dropped off at the shop and the customer has received an electronic receipt, the risk of damage to the luggage is held by the shop and Victoria Luggage Storage see §7, para. 7.2.
  • 7.2 Once the luggage has been collected from the shop and the customer has received a receipt for collection, the luggage is at the customer’s risk.

8. Cancellation:

  • 8.1 The consumer law in the UK applies to purchases via www.victorialuggagestorage.com.
  • 8.2 Ordering and storing luggage are covered by the consumer Act’s, where there is no right to cancel the purchase of luggage storage as the customer accepts that the right to cancel ceases once the service has been completed.
  • 8.3 The customer can withdraw from a storage agreement by collecting the luggage before storing in to the storage.